Steve F. Pitwill & Donald H. Smith
EFFECT OF ELECTRONIC WORD-OF-MOUTH IN HOSPITALITY AND TOURISM MANAGEMENT
Interpersonal stimuli and word-of-mouth (WOM) are rated the greatest information source when purchase choice is been made by a consumer. This guidance could be exclusively imperative in hospitality and tourism industry, [...] Read more

Theodor Hoffer & Anderson Fareswell
ORGANIZATIONAL AND SOCIAL ASPECTS OF MANAGEMENT ACCOUNTING: A REVIEW OF ITS UNDERLYING ASSUMPTIONS
This study purpose is to direct attention to what are thought to be very important underlying issues behind accounting research and to ascertain effective theories of organization and social aspect of management accounting for quality decision making [...] Read more

Joseph Miller,Fuller Martl& Holger Viker
COMMUNITY SUPPORTED INNOVATION: TECHNIQUE TO EXPLOIT THE INVENTIVE POTENTIAL OF ONLINE COMMUNITIES
In this work, the authors put forward a technique to exploit the existing inventive potential of online communities by integrating its members practically into new product development. The initiated idea of Community Support Innovation (CSI) which was founded on [...] Read more

Zenep Aksin, Morris Arymon& Vaij Norris
CONTEMPORARY CALL CENTER: A MULTI-DISCIPLINARY POINT OF VIEW ON OPERATIONS MANAGEMENT RESEARCH
Contemporary call centers plays significant part of today's business world, employing millions of representatives across the globe and providing a crucial customer-facing channel opportunity in many different industries. As telecommunications and IT have highly [...] Read more

Chris Potter, Michael Remitter& Lorenzo Masio
THE BUSINESS MODEL: MODERN DEVELOPMENTS AND PROSPECT
This paper presents an extensive and multifaceted assessment of the received literature on business models in which the authors scrutinize the business model perception through manifold subject-matter lenses. The assessment reveals that scholars do not concur on what business [...] Read more

John C. Imegi
INTERNET BANKING AND BANK PERFORMANCE IN NIGERIA
This study is aimed at assessing the impact of internet banking on bank performance in Nigeria. To achieve this objective a review of extant literature was made and hypotheses were formulated based on two major constructs (point of sales and mobile banking) used as dimensions [...] Read more

Andrew N. Mentol,Garry Matt, Psalm O. Keebler, Sung Park kim, Nanny Nexus, Curton G. Smithson & Ziggy J. Zacharia
SIGNIFICANCE OF SUPPLY CHAIN MANAGEMENT
This paper contributes to the knowledge of supply chain management. First, it provides an integrative framework of the phenomenon called SCM. As such, it ought to help practitioners as well as researchers to comprehend SCM, give guidance to what SCM is, its prerequisites, and potential effects on business and [...] Read more

Lee J. Cheng& Kiyosaki Cheng
THE PERCEPTIVE OF CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
Customer relationship management (CRM) is an amalgamation of people, processes and technology that have the common target of understanding business customers. It is an integrated approach to managing dealings of aiming to achieve the retention of customer and [...] Read more

Journal of Management and Business; Volume 6, Number 5

CALL FOR PAPERS

Journal of Management and Business; Volume 6, Number 5